Contact
Customer support
Contact FurPawsMemo
Have a question about your pet photo, order, shipping, or a custom portrait idea? Send us a note and we will help you choose the clearest next step.
- Replies within 24 business hours
- Photo help before ordering
- Order support after checkout
Before You Order
If you are unsure which pet photo to use, send it to us first. We can help you choose the image that will work best for a hand-drawn glass portrait.
Order Support
For order questions, include your order number and checkout email if possible. This helps us find your portrait details faster.
Response Time
We typically reply within 24 business hours. If your question is about an active order, we will prioritize it carefully.