Custom Artwork Orders

Custom portraits are final sale once the final artwork has been approved and shipped. We cannot resell a custom portrait made for one pet and one family.

Sketch & Final Preview

Before the final drawing begins, you will receive a composition sketch for confirmation. After the portrait is complete, we send a final artwork preview before framing and shipping.

Adjustment Requests

Each order includes up to 2 free adjustment requests before shipping. Adjustment requests should be based on the submitted photo and confirmed composition.

Glass Damage During Shipping

If your glass frame arrives damaged, contact us within 7 days of delivery with clear photos of the damaged item and the original packaging. We will arrange a free replacement whenever possible. If a replacement is not possible, we will review the case for a refund.

Incorrect or Defective Items

If you receive the wrong item or there is a production issue, contact us within 7 days of delivery with your order number and photos. We will review the issue and help make it right.

Return Shipping

Because custom portraits are made specifically for each customer, we do not accept general returns or exchanges after the final artwork has been approved and shipped. For approved damaged-glass replacements, FurPawsMemo covers the replacement shipping cost.

Order Cancellations

If you need to cancel, contact us as soon as possible. Once drawing work has started, cancellation may not be available because the portrait is already being custom made.

How to Contact Us

Please visit our Contact page with your order number and a clear description of the issue.